🔄 FERALFORM Return & Refund Policy

We want you to love your FERALFORM gear — but if something’s not right, here’s how we handle returns:

🔁 Made-to-Order Items

All our products are made-to-order, which means we do not accept returns or exchanges for wrong size, colour, or change-of-mind. Please double-check your size using our size chart before purchasing.

❗ Exceptions – Damaged, Defective, or Wrong Item

If your item arrives:

• Damaged
  
  
• Misprinted
  
  
• Defective
  
  
• Incorrect
  
  

Please contact us within 7 days of receiving your order at [support@feralform.shop] with:

• Order number
  
  
• Clear photos of the issue
  
  

We’ll send you a free replacement or a full refund — no need to return the item.

🇬🇧🇪🇺 UK & EU Customers

Due to EU and UK consumer laws, customers have the right to cancel an order within 14 days of receiving it — unless the item is custom-made. Our products fall under the exception for custom-made goods, so the right of withdrawal does not apply.

We make this clear before checkout to stay fully transparent and compliant.

📦 Shipping Issues

FERALFORM is not responsible for delays caused by the shipping carrier, but we’ll do our best to help if your order hasn’t arrived after the expected time.

📨 Contact

For any return-related questions, email us at:
support@feralform.shop